Essential information for purchases, deliveries and customer support.
This page gathers the information relevant to sales conditions, estimated delivery times, exchanges and returns, data protection and other support details associated with purchases made through JM VIP Plug.
Terms & Conditions
General information about sales, payments, availability, applicable conditions and legal framework.
Shipping
Estimated delivery times, shipping information and notes relating to international shipments.
Returns & Exchanges
Size exchanges, returns, costs covered by JM VIP Plug and withdrawal rights where applicable.
Privacy
How we process personal data, why we use it and how data subjects may exercise their rights.
Customer support
For any questions relating to orders, deliveries, exchanges, returns or personal data, please contact us at .
For complaints, customers in Portugal may use the Online Complaints Book. Information on alternative dispute resolution entities is available from the Portuguese Directorate-General for Consumers.